Introducing TechPoint
TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!
The Role
The Account Manager will lead commercial engagement across a portfolio of customers, ensuring high service performance and identifying opportunities to deploy TechPoint’s Supply Chain Solutions — from full SCSaaS programmes to tactical cost and availability improvements. This role plays a key part in supporting customers to reduce total cost of ownership, eliminate supply risk, and accelerate time to market.
Key Responsibilities
1. Account Management & Service Excellence
- Act as the primary customer interface, building trusted, long-term relationships at operational and strategic levels.
- Understand decision drivers, commercial expectations, and technical requirements to ensure value-aligned solutions.
- Lead regular relationship reviews, performance updates, and continuous improvement activities.
2. Growth & Solution Deployment
- Identify opportunities to introduce solutions such as VMI, JIT, Kanban, buffer stock programmes and electronic commodity lifecycle management.
- Develop account growth plans and work with the commercial and operational teams to execute expansion strategies.
- Manage proposals, pricing, renewals and contractual discussions to grow revenue and profitability.
3. Supply Chain & Programme Management
- Coordinate with internal procurement, planning, engineering, and production teams to support service delivery and performance.
- Monitor fulfilment, lead time, and inventory performance with proactive issue resolution.
- Provide data-driven insights to customers on risks, obsolescence, demand profile changes, and cost-down opportunities.
4. Market & Commodity Intelligence
- Track market conditions, pricing trends, and component lifecycle changes to inform strategic decision-making.
- Represent TechPoint at customer and industry events to increase visibility and build networks.
5. Reporting & Forecasting
- Maintain CRM accuracy including pipelines, service performance and commercial updates.
- Deliver regular forecasts and business reviews to senior management.
About you
Key Skills & Experience Required
- Experience within Electronics Supply Chain Solutions, EMS, Distribution, or a complementary sector.
- Demonstrable account management capability with a track record of delivering growth and customer value.
- Knowledge of supply chain methodologies such as VMI, Kanban, JIT, consignment models, or buffer stock management.
- Strong stakeholder engagement skills with both technical and commercial audiences.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Skilled in negotiation, data interpretation and commercial decision-making.
- Proficiency with CRM tools and Microsoft Office.
- Willingness to travel to customer sites within the UK.
Desirable
- Understanding of electronic components, PCBA assembly, and lifecycle management.
- Experience supporting OEMs or Tier 1 environments.
About us
Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
